Managed IT Services
Fixed fee, comprehensive service for all your IT needs.
A Better Way to Manage Your IT
Enjoy the peace of mind of a complete IT team at your service 24/7/365.
How does Quesys Managed Services deliver strong IT while keeping my costs down?
Quesys Managed Services has fixed pricing. This means IT problems, technology failures, and security incidents are part of the package – we don’t charge you extra for that time.
Not only does this keep your costs down, but it means we are extremely invested in keeping things running smoothly. Because our success depends on your IT stability and security. The word “managed” means we are constantly monitoring and making changes to ensure the most stable and secure IT environment possible.
- White glove end-to-end service
- Focus on your core business
- Access the exact IT expertise you need
- Prevent downtime and strengthen security
- Scale up and down on the fly
- Optimize all IT operations
- Speed time to resolution
- Leverage the latest and best technologies
- Save money and resources
- Streamline contact with a managing partner
- Eliminate keyperson dependencies and risks
- White glove end-to-end service
- Focus on your core business
- Access the exact IT expertise you need
- Prevent downtime and strengthen security
- Scale up and down on the fly
- Optimize all IT operations
- Speed time to resolution
- Leverage the latest and best technologies
- Save money and resources
- Streamline contact with a managing partner
- Eliminate keyperson dependencies and risks
- White glove end-to-end service
- Focus on your core business
- Access the exact IT expertise you need
- Prevent downtime and strengthen security
- Scale up and down on the fly
- Optimize all IT operations
- Speed time to resolution
- Leverage the latest and best technologies
- Save money and resources
- Streamline contact with a managing partner
- Eliminate keyperson dependencies and risks
A Better Way to Manage Your IT
Enjoy the peace of mind of a complete IT team at your service 24/7/365.
Scalability and flexibility
Quickly scale service up and down and only pay for what you need, when you need it.
Operational experience
Benefit from on-demand access to a multidisciplinary IT and executive team with over 25 years experience.
Cybersecurity assurances
24/7 threat monitoring, detection, and response, backed by our ransomware guarantee.
Proactive monitoring
We detect and address issues before they escalate to save you worry and costly disruptions.
We get to know you
This allows us to devise the best possible solutions, as well as follow-up training and support.
Direct access to Quesys owners
This is how we built our business – it’s a matter of personal commitment and pride in our service.
Relationship continuity
Assigned technicians and managers remain by your side for personalized service and continuity.
No more finger pointing
We provide end-to-end IT service and take responsibility for coordinating all parties.
Scalability and flexibility
Quickly scale service up and down and only pay for what you need, when you need it.
Operational
experience
Benefit from on-demand access to a multidisciplinary IT and executive team with over 25 years experience.
Cybersecurity assurances
24/7 threat monitoring, detection, and response, backed by our ransomware guarantee.
Proactive
monitoring
We detect and address issues before they escalate to save you worry and costly disruptions.
We get to
know you
This allows us to devise the best possible solutions, as well as follow-up training and support.
Direct access to
Quesys owners
This is how we built our business – it’s a matter of personal commitment and pride in our service.
Relationship
continuity
Assigned technicians and managers remain by your side for personalized service and continuity.
No more finger
pointing
We provide end-to-end IT service and take responsibility for coordinating all parties.
Advantages of Managed Services over In-house IT
With increasing complexity, growing threats, and the sheer diversity of programs and systems, IT management is much more challenging today than it was in the past. This makes it difficult for in-house resources to keep up, and for companies to find, keep, train, or rely on their in-house team to keep things running well and securely. Quesys managed services gives you the expertise, the flexibility, the depth of resources, and the peace of mind – without the headaches.
Challenges of in-house IT
Struggle to recruit, train, and retain IT staff
Business scaling concerns around IT support
Unable to advance projects
Lack of expertise to resolve and deploy
Unable to keep up with latest standards
Uncertainty around security readiness
Concerns around key person dependency
Lack experience to make key IT decisions
Benefits of Managed Services
On-demand access to experienced experts
Scale up and down on the fly
Dedicated project managers and tech team
Multidisciplinary team of IT experts
It’s our business to be on the cutting edge
Dedicated IT security specialists
Full documentation backed by 24/7/365 service
Executives with strategic consulting experience
Co-managed IT Services
In some cases, having both internal and external IT resources can make sense. Co-managed IT is for organizations that wish to maintain some in-house IT services but require additional, often complementary expertise and support.
Some highlights of co-managed IT:
- Collaborative partnership to complement your IT team
- On-demand specialized IT consulting and support
- Flexible approach tailored to your needs
- Scale quickly and fill gaps without hiring
- Project-specific management and deployment services
- Assistance with specialized skills and expertise
- Staffing replacement to cover vacations and busy seasons
- Strategic IT and executive consulting
- Optimize spending when and where needed
A benefit of co-managed IT is the synergy between your team’s internal, institutional knowledge, and our specialized skills and services. In some cases, an internal IT manager or key resource can be very helpful in making decisions and ensuring all needs are met.
Frequently Asked Questions
What are Managed Services?
Managed Services move many of your IT functions to a third-party provider like Quesys who specializes in managing, maintaining, and monitoring large and medium scale computer networks, systems, and workstations. This streamlines your IT setup, and ads built-in support like network monitoring, data backup, security management, that make your IT setup more stable, flexible, reliable, and easily managed.
What are the benefits of Managed Services ?
There are many. Managed Services at Quesys provide you with on-demand access to a complete multidisciplinary team of IT experts that would otherwise be complicated and prohibitively costly to maintain. We provide 24/7/365 proactive monitoring, maintenance and support so that you benefit from the highest level of stability and security. You can also rapidly scale up or down and pay only for what you need. We ensure full system documentation and disaster planning, while eliminating the risks associated with key person dependency.
Why choose Quesys?
Our founding partners each have over 25 years of experience and provide strategic IT consulting at no cost to our managed clients. Lastly, we can coordinate all your 3rd party providers and centralized IT management so you can focus on your core business. Learn more.
Is Managed Services more secure?
The answer is YES in almost all cases. IT security is highly specialized field and Managed Services allow you to benefit from a complete security team that would not otherwise be accessible nor affordable. Our security team make it their life’s work to constantly monitor threats and best practices so that you remain secure. Learn more.
Is Quesys able to work with and support our existing IT staff?
Yes, this is referred to as Co-Managed Services. We provide on-demand consulting, project management, and support services to complement your existing IT team. Learn more.
Does Quesys provide 24/7 monitoring and support?
Yes, we offer 24/7/365 services to meet all your monitoring and support needs, and constantly monitor your systems to ensure prompt problem resolution.
Does Quesys offer onsite support?
Yes, we offer both remote and onsite support services as needed.
Is the Quesys team certified?
Our team is certified and highly experienced in the solutions we deploy and support including Microsoft, Dell, VMware, VEEAM, Fortinet, Cisco, Ubiquiti, Ruckus, and many others.
Is Quesys authorized partners/resellers with the major IT suppliers?
Quesys has long standing partnerships and is authorized with all the major IT vendors, including Microsoft, Dell, HP, Lenovo, Fortinet, VMware, Unifi, Ruckus, etc…
What is your service response time?
We offer customized response time agreements based on your needs. We have a dedicated helpdesk and technicians ready to serve you, and most issues can quickly be resolved remotely. We also have technician on the road when onsite service is required. We even offer IT staffing services for clients that require part-time or full-time onsite support.
Is Quesys insured?
Yes. We have not one but three levels of insurance: general liability, professional liability / errors and omissions, and cyber liability.
How does Quesys protect us against ransomware and other cyberthreats ?
We employ a multi-layered approach comprised of industry best practices and tools, along with proactive monitoring and maintenance, as well as staff training and testing. We back all of this up with a no-cost recovery warranty for our fully managed security clients. Learn more by visiting our Managed Security page.
How can I learn more about your services and obtain a quote?
Contact us for a free consultation. A senior team members will be happy to discuss your needs in detail and any questions you have. The quotation process is based both on a preliminary assessment and an inventory of key IT infrastructure. Most quotes can be completed within a few days.